Résolu · a duré 7 h

Panne de Honeywell le 2 novembre

Login and server connection are not working for users. Thermostats can still be controlled via the Resideo Smart Home app. Honeywell is investigating an issue that may impact thermostat access and control within Total Connect 2.0. Alarm delivery is not impacted.

Début
10 h 00
2 novembre 2026 · UTC
Retour à la normale
17 h 00
7 h plus tard
Pic
250/h
250× la normale
Incident de Honeywell
1 h 19 min
Total Connect Comfort (TCC) - Partial Outage

Signalements pendant la panne

8 h 0018 h 50 UTC

Ce que Honeywell a dit

status.resideo.com
Résolu11 h 21 – 12 h 40 · 1 h 19 min

Total Connect Comfort (TCC) - Partial Outage

  1. Résolu · 12 h 40

    Total Connect Comfort (TCC) app and website login have been restored.

  2. Identifié · 12 h 22

    We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

  3. En cours d'investigation · 11 h 21

    We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application/webpage. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.

Honeywell a publié sa première mise à jour 1 h 22 min après le début de la hausse des signalements.

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