--- service: "Everbridge" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 5 checked_at: "2026-11-01T12:13:45.545Z" url: "https://instatus.com/now/everbridge.com" official_status_page: "https://evbgcem.statuspage.io" website: "https://www.everbridge.com/" --- # Is Everbridge down? No, it's up. 0 reports in the last hour. ## Official updates - **Notice of End-of-Life Legacy Everbridge Mobile App for Public Safety and State & Local Government** (SCHEDULED, 2027-02-02T02:00:00.000Z): This announcement affects you if you are a Public Safety and State & Local Government customer that uses the Everbridge Mobile App. For CEM customers, please look for an additional notice for the 360 Mobile App. Planned Update We are writing to inform you that Everbridge is transitioning from the legacy Everbridge Mobile App to the Public Safety by Everbridge mobile app, with the legacy app being retired on February 1, 2027. This notice applies to Public Safety and State & Local Government agencies that use the legacy Everbridge Mobile App to deliver public alerts and important updates to residents and community members. To continue receiving alerts from your agency after this date, residents and community members must transition to the Public Safety by Everbridge mobile app, powered by Everbridge Community. Public Safety by Everbridge is designed with community members in mind. It provides an enhanced way for people to discover and follow public safety organizations and stay informed about local emergencies, community events, and other important updates. Whether they live there, work there, or are just passing through, community members can use Public Safety by Everbridge to stay connected to the communities that matter to them and receive coordinated communications from the organizations they choose to follow. The app is designed to work alongside Public Member Portals and Community Subscriptions, giving agencies a connected way to share important information and engage with their communities. When UTC Start: 02 February 2027 2:00 AM End: 02 February 2027 4:00 AM EASTERN U.S. Start: 01 February 2027 9:00 PM End: 01 February 2027 11:00 PM WESTERN U.S Start: 01 February 2027 6:00 PM End: 01 February 2027 8:00 PM What you should do now To help ensure your community continues receiving critical communications, we recommend that you: • Begin notifying residents and community members about the transition as soon as possible. • Direct them to download the Public Safety by Everbridge mobile app. • Provide your organization’s Everbridge Community subscription link so residents can find and subscribe to your alerts. • Update all public-facing materials that reference the legacy Everbridge Mobile App, including your website, social media, email and SMS templates, QR codes, printed materials, and other sign-up instructions. • Send reminder communications leading up to the February 1, 2027 end-of-life date. Residents and community members should complete the transition before February 1, 2027. After this date, the legacy Everbridge Mobile App will no longer be the supported mobile application for receiving public alerts. Our account management and support teams are available to assist with migration planning, customer communications, and questions about this transition. Thank you for being a valued Everbridge customer and for your continued partnership. Related Links Public Safety by Everbridge Everbridge Community Knowledge Center - **Notice of End-of-Life Legacy Everbridge Mobile App for CEM customers** (SCHEDULED, 2027-02-02T02:00:00.000Z): This announcement affects you if you are a CEM customer that uses the Everbridge Mobile App. For Public Safety and State & Local Government customers, please look for an additional notice for the Public Safety Mobile app. Planned Update We hope this message finds you well. We’re writing to share an update on the evolution of the Everbridge mobile experience and what it means for you. As part of our ongoing investment in delivering a more unified, secure, and powerful mobile experience, Everbridge has introduced the Everbridge 360 Mobile App, the next generation of our mobile offering for Critical Event Management. The Everbridge 360 Mobile App builds on the capabilities you rely on today, while providing a modern foundation for future enhancements and deeper platform integration. To support this transition, we have extended the end-of-life date for the legacy Everbridge Mobile App to February 1, 2027, for CEM customers, giving your organization additional time to plan and complete your migration. Until that time, customers are encouraged to move to the Everbridge 360 Mobile App, which is now the supported mobile application and will continue to receive new features, performance improvements, and security updates. When February 1, 2027: We recommend all users complete their move to the Everbridge 360 Mobile App by this date to continue taking full advantage of ongoing updates, enhancements, and support. UTC Start: 02 February 2027 2:00 AM End: 02 February 2027 4:00 AM EASTERN U.S. Start: 01 February 2027 9:00 PM End: 01 February 2027 11:00 PM WESTERN U.S Start: 01 February 2027 6:00 PM End: 01 February 2027 8:00 PM Impact to You Seamless In-App Migration We understand that change can require planning, and we have designed the migration experience to be as straightforward as possible. The Everbridge 360 Mobile App includes an in-app migration process that allows users to easily transition to the new application with minimal disruption, helping ensure continuity in receiving critical notifications and using mobile safety features. Why Everbridge 360 Mobile The Everbridge 360 Mobile App is part of our next-generation Everbridge 360 platform and provides a more consistent, modern, and scalable mobile experience aligned with our Critical Event Management vision. This transition reflects our ongoing commitment to innovation and to providing customers with tools that help them know earlier and respond faster to critical events. Continued Support Our commitment to your organization remains unchanged. Everbridge account management and support teams are available to assist with questions, planning, and communication related to this transition to help ensure your users are fully prepared ahead of the end-of-life date. We encourage you to begin planning your migration to the Everbridge 360 Mobile App as soon as possible to ensure uninterrupted mobile functionality for your users. Thank you for being a valued Everbridge customer and for your continued partnership. We look forward to supporting you through this transition and beyond. Related Links 360™: Everbridge 360™ Mobile and Desktop Apps Guide Mobile: Navigating the Everbridge 360™ Mobile App Mobile: Logging in to the Everbridge 360™ Mobile App 360Mobile: How Do Contacts Find Their Organization in the Everbridge 360™ Mobile App? - **New IP Addresses for manager.everbridge.eu** (SCHEDULED, 2026-12-01T18:00:00.000Z): This announcement affects you if you maintain a permit list for Everbridge IP addresses for manager.everbridge.eu. Please provide this information to your Network Administrators. Planned Update As part of our commitment to continuous improvements, Everbridge will be performing maintenance updates to our infrastructure. To accommodate projected product usage by our clients, we have added new IP addresses for outbound server traffic. When UTC Start: 1 December 2026 6:00 PM End: 2 December 2026 12:00 AM EASTERN U.S. Start: 1 December 2026 1:00 PM End: 1 December 2026 7:00 PM WESTERN U.S Start: 1 December 2026 10:00 AM End: 1 December 2026 4:00 PM Impact to Your Recipients or Contacts This update does not change how your message recipients experience your Everbridge notifications. Impact to You If you have firewall restrictions set up to access Everbridge products, then you need to add the new IP addresses to the firewall. Please see the article below for a full list of IP addresses. The new IP addresses can be added anytime up until the deploy date. Old IP addresses will continue to work. https://supportcenter.everbridge.com/hc/en-us/articles/19142173664667-EBS-Everbridge-Permit-Listing-Best-Practices - **New SMS Sender ID for India - 2nd Attempt** (SCHEDULED, 2026-11-10T16:30:00.000Z): As part of our ongoing efforts to improve SMS delivery to India, we will be changing the sender ID used for this country/territory. This update follows the cancellation of the change planned for 27 October 2026. Please note that the new sender ID differs from the one previously communicated for that cancelled change. PLANNED UPDATE Everbridge will change the SMS sender ID for India as follows: WHEN Everbridge will make this sender ID change at: Start: November 10, 2026 11:30 AM Eastern / 8:30 AM Pacific (16:30 UTC) End: November 10, 2026 1:29 PM Eastern / 10:29 AM Pacific (18:29 UTC) IMPACT Your message recipients will see the new sender ID on SMS messages your Organization sends to contacts in India after the above noted date and time. To inform your contacts about this change, we recommend you send an email notification with confirmation requested to India contacts, asking them to add an alias contact to their mobile device for this new sender ID. This will prevent their Everbridge notifications from being erroneously flagged as spam by their provider. For details and a complete listing of our global SMS sender IDs and upcoming changes, please monitor our Global SMS Codes Support Center article. - **Upcoming Changes for Voice Calls to Brazil** (SCHEDULED, 2026-11-07T08:00:00.000Z): Due to changes imposed by Brazil's telecommunications authority, calls to Brazil will soon need to display a caller ID number issued by the same telephony operator used to place the call. This means you will no longer be able to use a caller ID number you obtained outside of Everbridge, such as one provisioned through another provider. Instead, you must use a number provided by Everbridge and issued by the operator Everbridge uses to place those calls. PLANNED UPDATE For your voice calls to contacts in Brazil, you must use a caller ID that is provided by Everbridge. Using a caller ID that is not acquired through Everbridge may result in call failure. Detailed information can be found in our Support Center article at Voice Calls to Brazil. WHEN IMPACT Your contacts in Brazil will not receive voice calls if the upcoming requirements for calling are not adhered to. ## Everbridge outage FAQ ### Is Everbridge down right now? No, it's up. 0 reports in the last hour. ### Is Everbridge down for everyone or just me? It looks like it's just you. Reports for Everbridge are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Everbridge? Nobody has said what's broken with Everbridge in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Everbridge outage? Reports for Everbridge haven't spiked in the last 30 days. ### Does Everbridge have a status page? Yes. Everbridge posts updates on its official status page, which currently says operational. [Go to status page](https://evbgcem.statuspage.io/) ### What can I do if Everbridge isn't working? Check this page and Everbridge's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Everbridge problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Everbridge's official status page, which we check every minute. ### What is Everbridge? Everbridge provides critical event management and public warning solutions. [Visit website](https://www.everbridge.com/)