--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T09:06:21.927Z" url: "https://instatus.com/now/es/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # ¿Está DRACOON caído? No, funciona. 0 informes en la última hora. ## Actualizaciones oficiales - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## Preguntas frecuentes sobre caídas de DRACOON ### ¿DRACOON está inactivo en este momento? No, funciona. 0 informes en la última hora. ### ¿DRACOON está caído para todos o solo para mí? Parece que solo te pasa a ti. Los informes de DRACOON están en su nivel habitual, así que prueba a recargar, revisar tu conexión o cerrar sesión y volver a entrar. ### ¿Qué problemas está reportando la gente de DRACOON? Nadie ha dicho qué falla en DRACOON en la última hora. Si algo no te funciona, elígelo arriba para que lo vean los demás. ### ¿Cuándo fue la última caída de DRACOON? Los informes de DRACOON no se han disparado en los últimos 30 días. ### ¿DRACOON tiene página de estado? Sí. DRACOON publica novedades en su página de estado oficial, que ahora mismo indica: operativo. [Ir a la página de estado](https://status.dracoon.com/) ### ¿Qué puedo hacer si DRACOON no funciona? Consulta esta página y la página de estado de DRACOON para ver novedades, y espera unos minutos antes de volver a intentarlo. No lo reinstales: si es una caída, la solución está de su lado. ### ¿Cómo informo de un problema de DRACOON? Pulsa «Yo también tengo un problema» en la parte superior de esta página y elige qué falla. Tu informe aparece en el gráfico en vivo en menos de un minuto, y puedes dejar un comentario para contar a los demás lo que ves. ### ¿Cómo lo sabe Instatus Now? Combinamos los informes de las personas en esta página con la página de estado oficial de DRACOON, que revisamos cada minuto.