Fluxer-Ausfall am 12. September

Issues with accessing our apps or loading images

1. Gelöst · 15:20

   This incident has been resolved.

2. Überwachung · 22:32

   If you can't load Fluxer right now, it's DNS. We moved our nameservers earlier today and some resolvers are still holding the old ones. Quad9 (9.9.9.9) is the one we've confirmed, and we've contacted them. Until it clears: * Switch your DNS to another provider, for example [Cloudflare 1.1.1.1](https://1.1.1.1/) * If you're on a VPN, it may use its own resolver which can be affected too, so try disconnecting it This fixes itself once the stale record expires, which can take a few hours. Sorry for the hassle.

3. Überwachung · 20:46

   We're starting to recover from some unexpected service disruptions. Thanks for bearing with us! If you're still having trouble loading the app or using some of its functionality, you might just need to wait a bit longer for [DNS]('wikipedia.org/wiki/Domain%5FName%5FSystem) changes to propagate. You can speed that up by [flushing your computer's DNS cache](https://www.bitdefender.com/consumer/support/answer/118898/) or restarting your computer.

4. Überwachung · 20:26

   We implemented a fix and are currently monitoring the result. You may have issues connecting to voice calls.

5. Identifizierung · 18:53

   We are continuing to work on a fix for this incident. User-uploaded content was subject to DMCA takedowns and our CDN provider ended up suspending our entire DNS zone within 30 minutes of them receiving them, despite giving us a 48-hour deadline to delete this user-uploaded content from the platform. We condemn this unprofessional handling by our CDN provider and apologise for the inconvenience this causes you.

6. Analyse · 18:40

   We are currently investigating this incident.

7. Überwachung · 18:33

   We implemented a fix and are currently monitoring the result.

8. Analyse · 18:22

   We are currently investigating this incident.