--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T06:30:14.052Z" url: "https://instatus.com/now/da/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # Er DRACOON nede? Nej, det kører. 0 rapporter den seneste time. ## Officielle opdateringer - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## Ofte stillede spørgsmål om DRACOON-nedbrud ### Er DRACOON nede lige nu? Nej, det kører. 0 rapporter den seneste time. ### Er DRACOON nede for alle eller kun for mig? Det ser ud til, at det kun er dig. Rapporterne for DRACOON er på det sædvanlige niveau, så prøv at genindlæse, tjekke din forbindelse eller logge ud og ind igen. ### Hvilke problemer rapporterer folk med DRACOON? Ingen har den seneste time sagt, hvad der ikke virker med DRACOON. Hvis noget ikke virker for dig, så vælg det ovenfor, så andre kan se det. ### Hvornår var det seneste DRACOON-nedbrud? Rapporterne for DRACOON er ikke steget de seneste 30 dage. ### Har DRACOON en statusside? Ja. DRACOON lægger opdateringer på sin officielle statusside, som lige nu siger operationel. [Gå til statusside](https://status.dracoon.com/) ### Hvad kan jeg gøre, hvis DRACOON ikke virker? Tjek denne side og DRACOONs statusside for opdateringer, og vent et par minutter, før du prøver igen. Lad være med at geninstallere: hvis det er et nedbrud, ligger fejlen hos dem. ### Hvordan rapporterer jeg et problem med DRACOON? Tryk på “Jeg har også et problem” øverst på siden, og vælg, hvad der ikke virker. Din rapport vises på det levende diagram inden for et minut, og du kan skrive en kommentar, så andre kan se, hvad du oplever. ### Hvordan ved Instatus Now det? Vi kombinerer rapporter fra brugere på denne side med DRACOONs officielle statusside, som vi tjekker hvert minut.