---
service: "Customer.io"
status: "up"
reports_last_hour: 0
reports_last_12_hours: 0
baseline_reports_per_hour: 1
checked_at: "2026-10-31T07:26:18.648Z"
url: "https://instatus.com/now/customer.io"
official_status_page: "https://status.customerio.com"
website: "http://customer.io"
---

# Is Customer.io down?

No, it's up. 0 reports in the last hour.

## Official updates

- **Customer.io UI is currently unavailable for some customers** (RESOLVED, 2026-10-27T19:11:37.000Z): Thank you for your patience while we investigated; this issue is now resolved.

## Customer.io outage FAQ

### Is Customer.io down right now?

No, it's up. 0 reports in the last hour.

### Is Customer.io down for everyone or just me?

It looks like it's just you. Reports for Customer.io are at their usual level, so try reloading, checking your connection, or signing out and back in.

### What problems are people reporting with Customer.io?

Nobody has said what's broken with Customer.io in the last hour. If something isn't working for you, pick it above so others can see.

### When was the last Customer.io outage?

Reports for Customer.io haven't spiked in the last 30 days.

### Does Customer.io have a status page?

Yes. Customer.io posts updates on its official status page, which currently says operational.

[Go to status page](https://status.customerio.com/)

### What can I do if Customer.io isn't working?

Check this page and Customer.io's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side.

### How do I report a Customer.io problem?

Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing.

### How does Instatus Now know?

We combine reports from people on this page with Customer.io's official status page, which we check every minute.