--- service: "DRACOON" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T06:42:28.520Z" url: "https://instatus.com/now/ca/dracoon.com" official_status_page: "https://status.dracoon.com" website: "https://www.dracoon.com/de/home" --- # DRACOON està caigut? No, funciona. 0 informes en l'última hora. ## Actualitzacions oficials - **Scheduled Maintenance** (SCHEDULED, 2026-11-04T21:00:00.000Z): We will be undergoing scheduled maintenance during this time. A short downtime for a couple of minutes can occur. - **Scheduled Maintenance** (COMPLETED, 2026-10-28T21:00:00.000Z): The scheduled maintenance has been completed. - **Partial Outage of Email notifications** (RESOLVED, 2026-10-26T09:29:04.000Z): **20 - 26 October 2026: Post-Mortem** We experienced an issue with email notifications between 20 October and 26 October 2026. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** During this period, some recipients did not receive email notifications from DRACOON. The issue mainly affected organisations whose incoming mail runs through certain corporate email security gateways. For these recipients, many notifications were rejected and not delivered. All other DRACOON functions were unaffected. ‌**Why did this happen?** Before accepting a mail, some email security gateways check that the sender's domain is valid. A DNS service operated by a third-party provider began giving an incorrect answer for part of our notification sender domain's configuration. Because of that answer, these gateways wrongly treated our sender domain as invalid and rejected the notifications. Our own configuration and our mail delivery service were working correctly throughout. **What did we do?** After the first customer reports, we analyzed the delivery logs together with our email delivery partner and found that the rejections followed a clear pattern. We traced them to the third-party DNS issue. On 26 October, we changed the configuration of our notification sender domain so that it no longer depends on the affected third-party service. After the change, delivery returned to normal, and we monitored it closely to confirm the issue was resolved. **What can we do to improve?** * We are reviewing our email-related configurations to remove dependencies on external services. * We are improving our monitoring of email delivery, so that unusual rejection rates are detected and investigated sooner. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance. ## Preguntes freqüents sobre les caigudes de DRACOON ### DRACOON està caigut ara mateix? No, funciona. 0 informes en l'última hora. ### DRACOON està caigut per a tothom o només per a mi? Sembla que només et passa a tu. Els informes de DRACOON són al seu nivell habitual, així que prova de tornar a carregar, revisar la connexió o tancar la sessió i tornar-la a iniciar. ### Quins problemes està informant la gent de DRACOON? Ningú ha dit què falla a DRACOON en l'última hora. Si alguna cosa no et funciona, tria-la a dalt perquè la vegin els altres. ### Quan va ser l'última caiguda de DRACOON? Els informes de DRACOON no han pujat en els últims 30 dies. ### DRACOON té una pàgina d'estat? Sí. DRACOON publica novetats a la seva pàgina d'estat oficial, que ara mateix indica: operatiu. [Ves a la pàgina d'estat](https://status.dracoon.com/) ### Què puc fer si DRACOON no funciona? Consulta aquesta pàgina i la pàgina d'estat de DRACOON per veure novetats i espera uns minuts abans de tornar-ho a provar. No el reinstal·lis: si és una caiguda, la solució és cosa seva. ### Com informo d'un problema de DRACOON? Prem «Jo també tinc un problema» a dalt d'aquesta pàgina i tria què no funciona. El teu informe apareix al gràfic en directe en menys d'un minut, i pots deixar un comentari per explicar als altres què veus. ### Com ho sap Instatus Now? Combinem els informes de la gent d'aquesta pàgina amb la pàgina d'estat oficial de DRACOON, que consultem cada minut.