Riješeno · trajalo 7 h

Prekid usluge NetDocuments M09 18

Prijave za uslugu NetDocuments skočile su na 110 na sat i ostale visoke 7 h.

Početak
14:00
2026 M09 18 · UTC
Ponovo normalno
21:00
7 h kasnije
Vrhunac
110/h
110× više od uobičajenog
Incident: NetDocuments
72 h 33 min
Smartview Document Previewing

Prijave tokom prekida

12:0022:50 UTC

Šta je NetDocuments objavio

trust-us.netdocuments.com
Riješeno2026-09-18 15:56 – 2026-09-21 16:30 · 72 h 33 min

Smartview Document Previewing

  1. Riješeno · 16:30

    The issue affecting SmartView document previews in the US Service has been resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

  2. Pratimo · 3:27

    We have remediated the issue affecting SmartView document previews in the US Service and are continuing to troubleshoot Azure connectivity with our third-party partners. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

  3. Istražujemo · 15:56

    We are currently investigating an issue with Smartview document previews and file details failing to load in the US Service. All other features of the Service are functioning normally. Opening documents directly via the web or through ndOffice is the recommended workaround to view documents until the issue is resolved. We will continue to update this post as more information is available. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

NetDocuments je objavio prvo ažuriranje 1 h 57 min nakon što su prijave počele rasti.

Šta su ljudi rekli

  • bhris20:17

    cannot login

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