--- service: "Auvik" status: "up" reports_last_hour: 0 reports_last_12_hours: 0 baseline_reports_per_hour: 0 checked_at: "2026-10-31T20:55:46.543Z" url: "https://instatus.com/now/auvik.com" official_status_page: "https://status.auvik.com" website: "https://www.auvik.com/" --- # Is Auvik down? No, it's up. 0 reports in the last hour. ## Official updates - **Emergency Maintenance on US4** (RESOLVED, 2026-10-25T12:18:20.000Z): # Service Disruption - Monitoring Platform Unavailability US4 Cluster ## Root Cause Analysis ### Duration of the incident Discovered: Oct 25, 2026 11:33 - UTC Resolved: Oct 25, 2026 14:00 - UTC ### Customer impact Clients experienced a total loss of access to the web interface and a suspension of network monitoring services for approximately 2.5 hours. ### Cause During scheduled maintenance, a procedural oversight affected a service configuration in the US4 region. ### Effect The unplanned change caused instability in the US4 cluster, making the user interface and monitoring capabilities unavailable. ### Future consideration\(s\) * Review the maintenance procedure and clarify the checks required before changes are made. * Enhance monitoring visibility for the on-call team to ensure faster identification of regional service degradation. - **Scheduled Maintenance** (COMPLETED, 2026-10-25T11:00:00.000Z): The scheduled maintenance has been completed. - **Scheduled Maintenance** (SCHEDULED, 2026-10-24T11:00:00.000Z): We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik. - **Emergency Maintenance Notice** (NOTSTARTEDYET, 2026-06-19T15:24:00.000Z): # Emergency Collector Maintenance ## Interface Discovery and Monitoring Instability ### Root Cause Analysis ### Duration of the incident Discovered: Jun 19, 2026 14:53 - UTC Resolved: Jun 19, 2026 20:22 - UTC ### Customer impact Customers may have experienced intermittent inconsistencies in monitoring affecting devices monitored via SNMP. In some cases, interface information appeared to change unexpectedly, resulting in temporary inaccuracies in monitoring data and related alerts. ### Cause A software regression introduced in a collector release caused instability in the processing of monitoring data from certain devices. Under specific conditions, this led to more communication timeouts and unexpected interface discovery behavior. ### Effect Customers may have experienced temporary interruptions to monitoring and visibility for affected devices. During the incident, some device interfaces were repeatedly removed and rediscovered, which could have resulted in inaccurate monitoring information, delayed updates, missed alerts, and periods where monitoring data was unavailable until the issue was resolved. ### Future consideration\(s\) * Improve monitoring to detect abnormal interface discovery activity and communication timeouts earlier. * Enhance visibility into collector performance metrics across all production environments. * Expand validation and canary testing processes to better identify issues that only emerge at production scale. * Continue improving automation and operational tooling for collector upgrades to reduce recovery time and operational risk. ## Auvik outage FAQ ### Is Auvik down right now? No, it's up. 0 reports in the last hour. ### Is Auvik down for everyone or just me? It looks like it's just you. Reports for Auvik are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with Auvik? Nobody has said what's broken with Auvik in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last Auvik outage? Reports for Auvik haven't spiked in the last 30 days. ### Does Auvik have a status page? Yes. Auvik posts updates on its official status page, which currently says operational. [Go to status page](https://status.auvik.com/) ### What can I do if Auvik isn't working? Check this page and Auvik's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a Auvik problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with Auvik's official status page, which we check every minute. ### What is Auvik? Auvik is cloud-based network management software that provides IT professionals with network visibility and control. [Visit website](https://www.auvik.com/)