Our partner has resolved the issue impacting VCC calling with Live Summaries enabled and calls are now connecting successfully with the feature enabled. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
- **Contact Center call connectivity/performance issues** (RESOLVED, 2026-10-26T15:27:00.000Z):8x8 has confirmed resolution. We are performing a full root cause investigation and we apologize for the interruption.
- **8x8 Emailm attachment issues** (INVESTIGATING, 2026-10-07T11:10:00.000Z): We have identified the issue impacting Contact Center customers where where email attachments selected during a case reply or follow-up are not attached when sent. We are working on resolving this issue and we will provide updates as they become available. ## 8x8 outage FAQ ### Is 8x8 down right now? No, it's up. 0 reports in the last hour. ### Is 8x8 down for everyone or just me? It looks like it's just you. Reports for 8x8 are at their usual level, so try reloading, checking your connection, or signing out and back in. ### What problems are people reporting with 8x8? Nobody has said what's broken with 8x8 in the last hour. If something isn't working for you, pick it above so others can see. ### When was the last 8x8 outage? Reports last spiked on Oct 29 and settled after about an hour. ### Does 8x8 have a status page? Yes. 8x8 posts updates on its official status page, which currently says operational. [Go to status page](https://status.8x8.com/) ### What can I do if 8x8 isn't working? Check this page and 8x8's status page for updates, and wait a few minutes before trying again. Skip reinstalling: if it's an outage, the fix is on their side. ### How do I report a 8x8 problem? Hit “I have an issue too” at the top of this page and pick what's broken. Your report shows on the live chart within a minute, and you can leave a comment to tell others what you're seeing. ### How does Instatus Now know? We combine reports from people on this page with 8x8's official status page, which we check every minute. ### What is 8x8? 8x8 is a cloud communications platform providing voice, video, chat, and contact center solutions. [Visit website](http://www.8x8.com/)