# When to send automated notifications? 🤖

Source: https://instatus.com/help/status-page/notifications/automated-notifications

Human written updates are the best way to communicate with your customers.

If you send automated updates, you could:

- Send updates that are too technical, confusing or that lack context
- Send false positives or negatives

Some customers won't understand your updates, and they might feel confused and worried 🥺

That said, there are cases where you might send automated notifications:

- You use your status page internally, or as health dashboard.
- You use webhooks to send hand-written incident updates to Instatus. They're ready for customers to read 🤗

### To enable sending automated updates notifications:

Login to Instatus from [instatus.com/login](https://dashboard.instatus.com/login) then choose your status page.

1. Go to **Status page → Notifications**, then open the **Advanced** section
![Enable Automated Updates](https://instatus.com/help/notification/automated2.png)
2. Select **Send subscribers all updates, including automated ones**
3. Click **Save**

- [Manage your teammates](https://instatus.com/help/team): Learn how to manage teammates.