# Zendesk + Instatus

Source: https://instatus.com/help/integrations/zendesk

## Integration for Zendesk Support

We will integrate by adding a custom app in the support dashboard that displays current incidents and maintenances to inform customers through their tickets

1. Go to our custom app on the Zendesk marketplace <a href="https://www.zendesk.com/marketplace/apps/support/1207809/instatus/" target="_blank" rel="noopener noreferrer">here</a> and click install

2. After clicking install, you will be redirected to the app&apos;s settings page. Make sure to enter your page URL under _Status page URL_ and then finally click Install

![Instatus app installation page in Zendesk Marketplace showing Status page URL configuration field](https://instatus.com/help/integrations/zendesk-support-1.png)

3. Now that the app is uploaded successfully to your Zendesk dashboard, you can use it when you view tickets

![Zendesk ticket view showing Instatus app sidebar with current incidents and maintenances displayed](https://instatus.com/help/integrations/zendesk-support-2.png)

4. If the app doesn&apos;t show up, make sure to click on the Apps icon on the right side → and make sure to pin the app like so:

![Zendesk Apps sidebar showing how to pin the Instatus app for easy access in ticket view](https://instatus.com/help/integrations/zendesk-support-3.png)

5. While using the app you can click on the _Add as comment_ button to prepare a template reply message for the open ticket

![Add as comment button in Zendesk ticket view](https://instatus.com/help/integrations/zendesk-support-4.png)

We're done! 👏